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RETAILEDGE KNOWLEDGE BASE

Training Videos

15

Fill Out your Locations Settings
Common Clerk Mistakes in RetailEdge
How to Set Up The Dashboard App
Customer-Facing Display
Send Emails Out Of RetailEdge
Creating a Basic Percent Off Discount Rule
Integrating RetailEdge With Shopify
How To Customize Your RetailEdge Screens
Clerk Security Levels Play List
How To Make a Sale
Creating Departments
Setting Up and Using Gift Cards Playlist
Inventory Stock Types
Getting Started With RetailEdge Playlist
Adding Vendors

Blog

8

RetailEdge’s Consignment Features
Adding a Credit Card to a Customer’s Account
Searching Inventory and Customers in RetailEdge
Considerations When Importing QuickBooks POS data into RetailEdge
How to Export RetailEdge Data to QuickBooks
Getting Started Entering Your Data in RetailEdge
Welcome to the RetailEdge Blog
Why We Use RetailEdge Every Day

FAQs Before You Purchase

12

QuickBooks POS vs. RetailEdge
Why Does RetailEdge Only Work on Windows machines?
Can I Run RetailEdge on my Mac?
How Do I Setup RetailEdge POS in a Multi-Location Business?
Purchasing RetailEdge
Sales Features
Inventory Management Features
Customer Management Features
Technical Support FAQs
Other Important Items
How Does Credit Card Processing Work with RetailEdge POS?
How to Make Sure You Purchase the Right POS Software the First Time

Announcements

38

RetailEdge Wraps Up 2023 With Multiple Awards and Accolades
RetailEdge 8.2.86 Release Notes
RetailEdge 8.2.85 Release Notes
New RetailEdge Version 8.2.84 Release Notes
RetailEdge Version 8.2.83 Release Notes
RetailEdge Named 2023 FrontRunner for Retail POS Systems
RetailEdge Version 8.2.82 Release Notes
RetailEdge Officially Ends Tech Support for Computers Running Windows XP
Patch Tuesday:
RetailEdge 8.2.49 Software Update
RetailEdge Point of Sale Version 8.2.51 Released
New RetailEdge Version 8.2.55!
RetailEdge 8.2.50 Release Notes
New RetailEdge Version 8.2.57!
New RetailEdge Version 8.2.53!
New RetailEdge Version 8.2.64 – March 17th, 2020
Windows Update Causes Problems with Printer Drivers
New RetailEdge Update Alert! Version 8.2.58! 02/06/2019
New RetailEdge Version 8.2.59! Welcome CardConnect, Locally, and Brandify!
New RetailEdge Version 8.2.61
New Release! 8.2.52!
New Update: 8.2.67 Release Notes
NEW RetailEdge Update: 8.2.69
New Update: 8.2.66 Release Notes
November 9, 2021: HUGE New RetailEdge Update – 80 New Features!
New RetailEdge 8.2.65 Update: Quickbooks Online & Much More!
NEW RetailEdge Update: 8.2.70
COVID Related Resources for our Customers
Feb 1, 2022- New RetailEdge Version 8.2.74 Release Notes
Feb 15, 2022- RetailEdge Update 8.2.75
December 10, 2021- New RetailEdge Update version 8.2.73
NEW RetailEdge Update: 8.2.71
Windows 8.1 End of Life is Coming
New RetailEdge Update: 8.2.76
RetailEdge Ends Support for Windows 7
New RetailEdge Update – Version 8.2.78
New RetailEdge Update: 8.2.79
RetailEdge Update 8.2.77

Tips and Tricks

19

How to Set Up Zebra ZD 411/410 Printers
How to Load Images to the Star TSP 100 IV
More Tips To Boost Holiday Sales
How to Discount the Sale of a Gift Card
Helpful Tips to get the Best Credit Card Processing Rates
What’s the Best Way to Promote Your Products?
How Do I Contact Technical Support?
How to Set Up Gift Cards
How to Set Up a Quick List in RetailEdge
Easy Way To Adjust Inventory in RetailEdge
How do I Assign a Department to my Tips?
How to Create A Package in RetailEdge
Tip No. 022 – Using RetailEdge Discount Rules
Tip #040: Making Your Sales Process Faster and Easier
Tip No 001 Copying Inventory Items
Work Remotely with RetailEdge Island
How to Clean and Disinfect your Touchscreens, Monitors, and other Devices
Tip No. 030 – Tracking Your Marketing Dollars with RetailEdge
Best Practices for PICS Reports in RetailEdge

Anthony Cares

7

What PICS (Physical Inventory Collection System) reports should I run?
Configuration Settings for Barcode-X App for doing RetailEdge Physical Inventory
Anthony Cares – Feature Spotlight: Credit Card Signature Threshold
Anthony Cares: Tips for Setting Up Security in RetailEdge
Spotlight Feature: New, Simpler Return Button
Anthony Cares: Tech Announcements for May
Anthony Cares: Common Issues: RetailEdge Not Loading, Not Running on Clients, Seeing Island Data, How to Set Up Label Printer

POS Equipment

9

How Do I Contact Technical Support?
How To Set Up the RetailEdge Dashboard App
How To Print Barcode Labels a Barcode Label Printer
How Do I Perform a Physical Inventory using PICS (Physical Inventory Collection System) and the Cipherlab 8000 or 8230?
Switching Labels on the Zebra Label Printer
Label Printers: Direct Thermal vs. Thermal Transfer
Barcode Labels Sizes and Types
Why should I buy an all-in-one POS Workstation for my Retail Business?
Do I Need an All-In-One Point of Sale Workstation?

Holiday Support Schedule

1

2024 Holiday Schedule

General Topics

27

Effectively Using RetailEdge’s Customer Rewards Programs
Let RetailEdge Build your Gift Cards with You
A Customer’s Story on Using Strict Naming Conventions instead of Classes in RetailEdge
Why Does RetailEdge Tech Support Ask me to Restart my Computer?
Add-Ons for Up Selling and Cross Selling
Why Does RetailEdge Tech Support Always Tell Me to Leave a Voicemail?
Purging Log Files: Why, How, and When
Add-ons can be an easy way to increase your sales
Compare Square Register to RetailEdge POS
A Customer Story about Managing Departments and Classes
What is RECAP and How Can I Use It?
Get The Most Out of Black Friday, Small Business Saturday, & Cyber Monday with RetailEdge
Get into Giving Tuesday with our Dollar Roundup Donation Feature!
Knowing Your Receipt Options
How Does Clerk Sales Tracking Work in RetailEdge?
Are You Backing Up Your RetailEdge Data? It’s as Easy as 3-2-1
Retail Business Definitions and Equations for Everyday Use
Are You Using PO’s?
What’s NOT Happening in my Store? Non-Sellers & Non-Buyers Reports
Planning to Reopen your Business Post-Coronavirus
Choosing the Right RetailEdge Support Plan for You
A Report Card for Your Vendors
Tax Free Weekends with RetailEdge
How to Speed up Sales at the POS
The 7 Inventory Stock Types You Should Know
December Guest Blog: End Your Year with a Bang
Guest Blog: Planning Holiday Promotions in November

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Inventory Management Features

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Updated on January 3, 2023

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